Product catalog
We have our own production equipment and we offer ventilation system installation services throughout Estonia. Our company has been professionally operating on the market since 2009, providing a full range of services: from calculations and design to selection of the necessary equipment and its installation.
Our team of specialists professionally installs ventilation systems on objects of varying degrees of complexity, including apartments, private houses, office premises, shopping and entertainment centers, gyms, stores and industrial complexes.
Is self-delivery possible?
Yes, pickup is possible from our warehouse upon prior agreement. Our warehouse is located at Oru tn 4, 20203 Narva.
What are the hours of operation?
We are open from 8:00 a.m. to 4:30 p.m. Monday through Friday.
Are your products certified?
Yes, all our products are EU compliant and have quality certificates.
Can I order to another city or country?
Yes, we deliver all over Estonia and to other countries.
How do I know if my order has been accepted?
After placing your order, a manager will contact you for confirmation.
How is the shipping cost calculated?
The cost depends on the weight and volume of the cargo. Please check it with your manager before payment.
What should I do if I receive damaged goods?
- Take a picture of the damage.
- Contact us via e-mail sales@vsproject.ee, attaching photos.
- We will agree on a replacement or refund.
What should I do if I don't have time to pick up the item at the delivery point?
The goods are returned to stock. Contact us to arrange a re-delivery.
Is it possible to place an order with partial prepayment?
Yes, for large orders it is possible to agree on partial prepayment, but the terms are discussed individually.
Can I change my shipping address after I place my order?
Yes, you can change your shipping address, but no later than 24 hours before the item is shipped. Please contact us by e-mail.
How long does it take for delivery?
- Within Estonia: 1 to 3 working days.
- To other countries: 5 to 10 working days, depending on the logistics company and destination.
What are the terms and conditions of the product warranty?
- The standard warranty on products is 2 years.
- For customized products, the warranty is negotiated separately.
What is the minimum order that can be placed?
For wholesale customers there are minimum order quantities, for retail customers there is no minimum order amount.
Why might the delivery be delayed?
Reasons for delays may include:
- Weather Conditions;
- The problems are on the logistics company’s side;
- High order season.
Can I return a product if it doesn't fit me?
Yes, as long as all return conditions are met:
- The packaging is intact;
- The item has not been used;
- Application for refund filed within 14 days.
I couldn't find the product I was looking for. What do I do?
Contact us via email at sales@vsproject.ee to inquire about availability or order custom fabrication.
Do the prices in the online store include or exclude VAT?
In the online store of a private customer, we quote prices inclusive of VAT.