Buyer’s Right to Withdraw from the Contract and Return Terms (B2B and B2C), Estonia / Latvia / Lithuania

Seller: VENT SYSTEM PROJECT OÜ
Warehouse/Production: Oru tn 4, 20203 Narva, Ida-Virumaa, Estonia
Return inquiries: sales@ventmarket.eu

B2B (Legal entities / entrepreneurs)

• Orders are fulfilled based on an invoice/contract and the agreed terms. The “14-day no-reason withdrawal” right does not apply to B2B orders.
• Returns of in-stock goods are possible only by prior agreement and provided that the product has not been used, shows no signs of installation, and is returned complete, in its original packaging.
• Made-to-order / custom-parameter products cannot be cancelled or returned after the order has been confirmed.

In case of defects/damage/incorrect items — email sales@ventmarket.eu with the order number and photo/video evidence.

B2C (Consumer customers)

• You may withdraw from a distance sales contract within 14 days from the date you receive the goods.
• To withdraw, send a notice to sales@ventmarket.eu and follow the return instructions.
• Custom-made goods (made to order / according to customer specifications) are non-returnable.
• Refunds are issued within 14 days after the withdrawal notice is received; the refund may be withheld until the goods are returned or proof of dispatch is provided.