{"id":1253,"date":"2025-01-24T18:34:01","date_gmt":"2025-01-24T15:34:01","guid":{"rendered":"https:\/\/ventmarket.eu\/buyers-right-to-withdraw-from-the-contract\/"},"modified":"2025-12-20T10:30:34","modified_gmt":"2025-12-20T07:30:34","slug":"buyers-right-to-withdraw-from-the-contract","status":"publish","type":"page","link":"https:\/\/ventmarket.eu\/en\/buyers-right-to-withdraw-from-the-contract\/","title":{"rendered":"Buyer&#8217;s right to withdraw from the contract"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1253\" class=\"elementor elementor-1253 elementor-918\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97cb683 e-con-full e-flex e-con e-parent\" data-id=\"97cb683\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-188df65 jet-breadcrumbs-align-left elementor-hidden-mobile elementor-widget elementor-widget-jet-breadcrumbs\" data-id=\"188df65\" 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elementor-element-32e26fc elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"32e26fc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Support<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7341bed jet-nav-mobile-align-flex-start jet-nav-align-flex-start elementor-widget elementor-widget-jet-nav-menu\" data-id=\"7341bed\" data-element_type=\"widget\" data-widget_type=\"jet-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<nav class=\"jet-nav-wrap m-layout-mobile jet-mobile-menu jet-mobile-menu--default\" data-mobile-trigger-device=\"mobile\" data-mobile-layout=\"default\">\n<div class=\"jet-nav__mobile-trigger jet-nav-mobile-trigger-align-right\">\n\t<span class=\"jet-nav__mobile-trigger-open jet-blocks-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-bars\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M16 132h416c8.837 0 16-7.163 16-16V76c0-8.837-7.163-16-16-16H16C7.163 60 0 67.163 0 76v40c0 8.837 7.163 16 16 16zm0 160h416c8.837 0 16-7.163 16-16v-40c0-8.837-7.163-16-16-16H16c-8.837 0-16 7.163-16 16v40c0 8.837 7.163 16 16 16zm0 160h416c8.837 0 16-7.163 16-16v-40c0-8.837-7.163-16-16-16H16c-8.837 0-16 7.163-16 16v40c0 8.837 7.163 16 16 16z\"><\/path><\/svg><\/span>\t<span class=\"jet-nav__mobile-trigger-close jet-blocks-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-times\" viewBox=\"0 0 352 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M242.72 256l100.07-100.07c12.28-12.28 12.28-32.19 0-44.48l-22.24-22.24c-12.28-12.28-32.19-12.28-44.48 0L176 189.28 75.93 89.21c-12.28-12.28-32.19-12.28-44.48 0L9.21 111.45c-12.28 12.28-12.28 32.19 0 44.48L109.28 256 9.21 356.07c-12.28 12.28-12.28 32.19 0 44.48l22.24 22.24c12.28 12.28 32.2 12.28 44.48 0L176 322.72l100.07 100.07c12.28 12.28 32.2 12.28 44.48 0l22.24-22.24c12.28-12.28 12.28-32.19 0-44.48L242.72 256z\"><\/path><\/svg><\/span><\/div><div class=\"menu-menyu-podval-anglijskij-container\"><div class=\"jet-nav m-layout-mobile jet-nav--vertical jet-nav--vertical-sub-right-side\"><div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-nav__item-1443 jet-nav__item\"><a href=\"https:\/\/ventmarket.eu\/en\/how-to-buy-on-our-website\/\" class=\"menu-item-link menu-item-link-depth-0 menu-item-link-top\"><span class=\"jet-nav-link-text\">How to buy on our website?<\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-nav__item-1444 jet-nav__item\"><a href=\"https:\/\/ventmarket.eu\/en\/terms-of-sale\/\" class=\"menu-item-link menu-item-link-depth-0 menu-item-link-top\"><span class=\"jet-nav-link-text\">Terms of Sale<\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-nav__item-1445 jet-nav__item\"><a href=\"https:\/\/ventmarket.eu\/en\/delivery-conditions\/\" class=\"menu-item-link menu-item-link-depth-0 menu-item-link-top\"><span class=\"jet-nav-link-text\">Delivery conditions<\/span><\/a><\/div>\n<div class=\"menu-item menu-item-type-post_type menu-item-object-page jet-nav__item-1446 jet-nav__item\"><a href=\"https:\/\/ventmarket.eu\/en\/buyers-right-to-withdraw-from-the-contract\/\" class=\"menu-item-link menu-item-link-depth-0 menu-item-link-top\"><span class=\"jet-nav-link-text\">Buyer&#8217;s right to withdraw from the contract<\/span><\/a><\/div>\n<\/div><\/div><\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d8b4bb e-con-full e-flex e-con e-child\" data-id=\"9d8b4bb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29874f8 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"29874f8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"483\" src=\"https:\/\/ventmarket.eu\/wp-content\/uploads\/2024\/12\/group-75-1-scaled.jpg\" class=\"attachment-full size-full wp-image-593\" alt=\"\" srcset=\"https:\/\/ventmarket.eu\/wp-content\/uploads\/2024\/12\/group-75-1-scaled.jpg 2560w, https:\/\/ventmarket.eu\/wp-content\/uploads\/2024\/12\/group-75-1-300x57.jpg 300w, https:\/\/ventmarket.eu\/wp-content\/uploads\/2024\/12\/group-75-1-1024x193.jpg 1024w, https:\/\/ventmarket.eu\/wp-content\/uploads\/2024\/12\/group-75-1-768x145.jpg 768w, https:\/\/ventmarket.eu\/wp-content\/uploads\/2024\/12\/group-75-1-1536x290.jpg 1536w, https:\/\/ventmarket.eu\/wp-content\/uploads\/2024\/12\/group-75-1-2048x386.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2ddcea elementor-widget elementor-widget-heading\" data-id=\"e2ddcea\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Buyer\u2019s Right to Withdraw from the Contract and Return Terms (B2B and B2C), Estonia \/ Latvia \/ Lithuania<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bbeade elementor-widget elementor-widget-text-editor\" data-id=\"3bbeade\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"110\" data-end=\"260\">Seller: <strong data-start=\"118\" data-end=\"144\">VENT SYSTEM PROJECT O\u00dc<\/strong><br data-start=\"144\" data-end=\"147\" \/>Warehouse\/Production: <strong data-start=\"169\" data-end=\"216\">Oru tn 4, 20203 Narva, Ida-Virumaa, Estonia<\/strong><br data-start=\"216\" data-end=\"219\" \/>Return inquiries: <strong data-start=\"237\" data-end=\"260\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"239\" data-end=\"258\">sales@ventmarket.eu<\/a><\/strong><\/p><h3 data-start=\"262\" data-end=\"302\">B2B (Legal entities \/ entrepreneurs)<\/h3><ul><li>Orders are fulfilled based on an invoice\/contract and the agreed terms. The \u201c14-day no-reason withdrawal\u201d right does not apply to B2B orders.<\/li><li>Returns of in-stock goods are possible only by prior agreement and provided that the product has not been used, shows no signs of installation, and is returned complete, in its original packaging.<\/li><li>Made-to-order \/ custom-parameter products cannot be cancelled or returned after the order has been confirmed.<\/li><\/ul><p data-start=\"756\" data-end=\"877\">In case of defects\/damage\/incorrect items \u2014 email <strong data-start=\"806\" data-end=\"829\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"808\" data-end=\"827\">sales@ventmarket.eu<\/a><\/strong> with the order number and photo\/video evidence.<\/p><h3 data-start=\"879\" data-end=\"907\">B2C (Consumer customers)<\/h3><ul><li data-start=\"909\" data-end=\"1012\">You may withdraw from a distance sales contract within <strong data-start=\"964\" data-end=\"975\">14 days<\/strong> from the date you receive the goods.<\/li><li data-start=\"909\" data-end=\"1012\">To withdraw, send a notice to <strong data-start=\"1044\" data-end=\"1067\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1046\" data-end=\"1065\">sales@ventmarket.eu<\/a><\/strong> and follow the return instructions.<\/li><li data-start=\"909\" data-end=\"1012\">Custom-made goods (made to order \/ according to customer specifications) are non-returnable.<\/li><li data-start=\"909\" data-end=\"1012\">Refunds are issued within <strong data-start=\"1225\" data-end=\"1236\">14 days<\/strong> after the withdrawal notice is received; the refund may be withheld until the goods are returned or proof of dispatch is provided.<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e8b7f4 elementor-widget elementor-widget-html\" data-id=\"7e8b7f4\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>h1.entry-title {\n    display: none;\n}\n<\/style>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u0413\u043b\u0430\u0432\u043d\u0430\u044f Customer Support \u041a\u0430\u043a \u043a\u0443\u043f\u0438\u0442\u044c \u043d\u0430 \u043d\u0430\u0448\u0435\u043c \u0441\u0430\u0439\u0442\u0435? \u0423\u0441\u043b\u043e\u0432\u0438\u044f \u043f\u0440\u043e\u0434\u0430\u0436\u0438 \u0423\u0441\u043b\u043e\u0432\u0438\u044f \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0438 \u041f\u0440\u0430\u0432\u043e \u043f\u043e\u043a\u0443\u043f\u0430\u0442\u0435\u043b\u044f \u043d\u0430 \u043e\u0442\u043a\u0430\u0437 \u043e\u0442 \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u0430 Buyer\u2019s Right to Withdraw from the Contract and Return Terms (B2B and B2C), Estonia \/ Latvia \/ Lithuania Seller: VENT SYSTEM PROJECT O\u00dcWarehouse\/Production: Oru tn 4, 20203 Narva, Ida-Virumaa, EstoniaReturn inquiries: sales@ventmarket.eu B2B (Legal entities \/ entrepreneurs) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1253","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.7 (Yoast SEO v24.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return and Withdrawal Terms | Ventmarket<\/title>\n<meta name=\"description\" content=\"Learn about the return policy and buyer&#039;s right to withdraw from the agreement at Ventmarket.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ventmarket.eu\/en\/buyers-right-to-withdraw-from-the-contract\/\" \/>\n<meta property=\"og:locale\" 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